Our Policies

Thank you for booking your wellness appointment at Transformations Massage and Wellness Center. The following company policies and guidelines below allow us to provide you with the best possible service and care at our office. 

Transformations accepts Visa, Mastercard, debit card and check. Checks only accepted from current clients. Payment is expected at the time of service. 

Your credit or debit card is required to hold your appointment time. The appontment transaction will take place at time of service.

A fee of 45$ will be applied to returned checks in addition to the service rendered. This is to cover the bank fee that has been charged to the company. 

Please call or text ahead if you know you will be late. We will do our best to accommodate your needs. However, a late arrival of 10 minutes or more will result in shortening your session to keep our schedule, respecting the next client’s session time. Full payment is expected for your service. 

Transformations suggest new clients arrive at least 15 minutes before your appointment. Your confidential intake form will be emailed to you prior to your appointment. Please fill the form in advance so Lisa can review your information. Lisa spends additional time prior to your session reviewing the forms and getting to know you better. 

If you are already a client, it is a great idea to arrive a little early. Also, being a little early lets you unwind before your session. Our spacious lobby allows you to relax a few minutes before to have a better experience. 

Transformations Massage and Wellness Center requires a 24-hour cancellation notification. Your email reminder will allow you to cancel your appointment up to 24 hours in advance online. Notifying us in advance allows us to fill your appointment space with those who are on our waiting list.

A 24 hour or less cancellation will require you to contact us by calling (828) 279-9666. A cancellation less than 24 hours or no-show appointment will require payment in full for the session. This allows us to cover the missed visit.

Transformations understands emergencies and illnesses happen. Please cancel if you have a fever, been hospitalized, or have Covid 19, flu- or cold-like symptoms within 24 hours of your scheduled appointment. Also, we will contact you if we experience inclement weather. Your safety and wellness are important to us.